Customer Service

 

Shipping & Delivery

Most products on Kutop.com are in stock, for customized products (such as LED lights), the production time usually are 2~9 working days. You can choose DHL, UPS, TNT, FedEx, Aramex, EMS, USPS or other shipping service. Please provide your mobile phone number, that is very helpful to deliver your parcel. The economic shipping delivery time are 5~30 business days, and the express delivery time are 2~9 business days. On holidays or bad weathers, the delivery may be delayed. Kutop is not responsible for the customs duty or fees, the buyers need to deal with this issue.

Orders usually are shipped from Shenzhen of China where is the neighbour of Hong Kong, deliver to the following countries or areas:

USA, Canada, Mexico, UK, Ireland, Germany, France, Italy, Spain, Portugal, Switzerland, Netherlands, Belgium, Slovenia, Denmark, Czech, Austria, Hungry, Norway, Sweden, Finland, Australia, New Zealand etc. (North America, Europe, Oceania have same shipping price)

Singapore, Malaysia, Japan etc. (South Asia and Far East (East Asia, Southeast Asia) have same shipping price)

UAE, Israel etc. (Middle East and North Africa have same shipping price)

Chile etc. (South America has its own shipping price)

 

For other countries or areas, the shipping time and service fee may vary, please choose shipping method based on your location.

China EMS Post: 7~30 business days (to worldwide, not available now)

USPS: 5~25 business days (only to USA, not available now)

EMS express: 5~15 business days (to worldwide)

Aramex: 3~7 business days (mainly to Middle East)

DHL: 2~5 business days (to worldwide)

UPS: 2~6 business days (to worldwide)

FedEx: 3~9 business days (to worldwide)

TNT: 3~8 business days (mainly to Europe and Middle East)

Matson ocean to UPS shipping: 25~35 business days (only to USA, Matson Ocean shipping from China to California of USA, then shipped by UPS to buyer's door)

Railway to UPS shipping: 20~30 business days (shipped from China to Germany through railroad, then delivered by UPS to buyer's door, only to Europe 24 countries: Germany, Poland, Denmark, France, UK, Spain, Italy, Netherlands, Portugal, Belgium, Luxembourg, Ireland, Austria, Czech, Slovakia, Slovenia, Croatia, Romania, Bulgaria, Greece, Sweden, Finland, Lithuania, Estonia)

  

Privacy & Security

At Kutop, we are keenly aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.

We have five privacy principles that describe how we approach privacy and user information across all of our products:

  1. Use information to provide our users with valuable products and services.
  2. Develop products that reflect strong privacy standards and practices.
  3. Make the collection of personal information transparent.
  4. Give users meaningful choices to protect their privacy.
  5. Be a responsible steward of the information we hold.

This Privacy Center was created to provide you with easy-to-understand information about our products and policies to help you make more informed choices about which products you use, how to use them and what information you provide to us.

     

Returns & Replacements

We accept returns in 30 days and provide replacements for buyers. The buyers are responsible to the delivery fee. You may return any new products purchased from Kutop.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. The buyers are responsible to the return delivery fee, Kutop.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 20 percent of the product sales price if the customer misrepresents the condition of the product. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Kutop.com will not accept returns of any product more than 30 days after you receive the shipment.

    

Ordering

You can place order through the website or email, please provide phone number, mobile phone number is better, that is very useful when delivering your parcel. We reserve all the rights of final explanation to products, images and services.

     

Payment, Pricing & Promotions

PayPal is the default payment term, PayPal supports credit cards such as VISA MasterCard and debit cards, we accept PayPal by: service@kutop.com

     

Bank: Hang Seng Bank Limited

Address: 83 Des Voeux Road Central, Hong Kong

Beneficiary: Kutop international limited

Account: 787 387661 883

Swift code: HASEHKHH

Bank code: 024

   

Bank: Industrial Bank (Chongqing, China)

Beneficiary: Deng Tianxiong (Deng is surname, Tianxiong is given name)

Account: 6229 0834 9160 4517 17

Swift code: FJIBCNBA580

    

We also like MoneyGram

First name: Tianxiong

Last name: Deng

Mobile phone: 0086 - 186 8152 1982

City: Shenzhen, Guangdong, China

Zip code: 518000

 

We accept Western Union

First name: Tianxiong

Last name: Deng

Mobile phone: 0086 - 186 8152 1982

Address: Shenzhen, Guangdong, China

Zip code: 518000

 

Viewing Orders

You can view the orders in website.

  

Updating Account Information

You can update your account in Kutop

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