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Welcome to Kutop Store !

Customer Service

 

Shipping & Delivery

The production time usuall is 0 working day, for customized products, the production time would be 2~9 working days. You can choose DHL, UPS, TNT, FedEx or other express delivery service. Please give us your mobile phone number, that is very helpful to deliver your parcel. The economic free shipping delivery time are 7~20 business days, and the express delivery time are 2~7 business days. On holidays, the delivery may be delayed. We are not responsible for the customs duty or fees, the buyers need to deal with this issue.

Delivery time to the following countries: USA, Canada, UK, Ireland, Australia, New Zealand, Singapore, Germany, France, Italy, Spain, Portugal, Switzerland, Netherlands, Belgium, Slovenia, Denmark, Czech, Austria, Hungry, Norway, Sweden, Finland. For other countries or areas, the shipping time and service fee may vary.

Swiss Post or Hongkong Post: 7~20 business days

USPS: 5~15 business days (only to USA)

DHL: 3~6 business days

UPS: 2~6 business days

FedEx: 3~7 business days

Privacy & Security

At Kutop, we are keenly aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.

We have five privacy principles that describe how we approach privacy and user information across all of our products:

  1. Use information to provide our users with valuable products and services.
  2. Develop products that reflect strong privacy standards and practices.
  3. Make the collection of personal information transparent.
  4. Give users meaningful choices to protect their privacy.
  5. Be a responsible steward of the information we hold.

This Privacy Center was created to provide you with easy-to-understand information about our products and policies to help you make more informed choices about which products you use, how to use them and what information you provide to us.

Returns & Replacements

We accept returns in 30 days and provide replacements for buyers. The buyers are responsible to the delivery fee.

Ordering

You can place order through the website or email, please leave your phone number, mobile phone number is better, that is very useful when delivering your parcel. We reserve all the rights of final explanation to products, images and services.

Payment, Pricing & Promotions

Paypal is the default payment term, we accept Paypal by: service@kutop.com

 

Bank: Hang Seng Bank Limited

Address: 83 Des Voeux Road Central, Hong Kong

Beneficiary: Kutop international limited

Account: 787 387661 883

Swift code: HASEHKHH

Bank code: 024

 

Bank: China Merchants Bank (Shenzhen Guangdong China, zip code: 518031)

Beneficiary: Deng Tianxiong (Deng is surname, Tianxiong is given name)

Account: 6214 8578 1470 0003

Swift code: CMBCCNBS

 

Bank: China Merchants Bank (Shennan Zhong Road sub-branch, Shenzhen Guangdong China)

Beneficiary: Jiang Lie (Jiang is surname, Lie is given name)

Account: 6225 8878 6532 2958

Swift code: CMBCCNBS

 

Bank: China Merchants Bank (Shennan Zhong Road Sub Branch, Shenzhen Guangdong China)

Beneficiary: Deng Lianhong (Deng is surname, Lianhong is given name)

Account: 6225 8878 5347 3516

Swift code: CMBCCNBS

 

We also like MoneyGram

First name: Tianxiong

Last name: Deng

Mobile phone: 0086 - 186 8152 1982

City: Shenzhen, Guangdong, China

Zip code: 518000

 

We accept Western Union

First name: Tianxiong

Last name: Deng

Mobile phone: 0086 - 186 8152 1982

Address: Shenzhen, Guangdong, China

Zip code: 518000

 

Viewing Orders

You can view the orders in website.

Updating Account Information

You can update your account in Kutop